How can we help?
Explore our guide to shipping, returns, and the artisanal quality of our botanical essences.
local_shipping
Shipping & Delivery
What are your domestic shipping rates?expand_more
We offer curated shipping across India. Rates are calculated at checkout based on weight and destination. We provide free shipping on orders over ₹999. All Plavo essences are carefully packed in temperature-controlled sustainable packaging to ensure the botanical integrity remains intact during transit.
How long does local delivery take?expand_more
For domestic orders, delivery usually occurs within 3 to 5 business days. We prioritize eco-conscious courier partners who align with our vision of a greener planet.
Can I track my essence journey?expand_more
Yes. Once your order is dispatched, you will receive a sensory-led tracking link via email that shows every step of your package's journey from our botanical gardens to your doorstep.
eco
Botanical Quality
Are your essential oils therapeutic grade?expand_more
Plavo oils are 100% pure, single-origin, and GC/MS tested for purity. We source directly from artisanal farmers who practice regenerative agriculture, ensuring each drop holds the soul of the plant.
How should I store my Plavo fragrances?expand_more
To preserve the delicate scent profile, keep your bottles in a cool, dark place away from direct sunlight. Our Miron violet glass bottles are specifically designed to filter out damaging light rays.
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Returns & Exchanges
What is your return policy?expand_more
Due to the hygiene-sensitive nature of our artisanal scents, we only accept returns for unopened products within 14 days of delivery. We offer discovery sets to help you find your perfect fragrance before committing to a full-size bottle.
My bottle arrived damaged. What now?expand_more
We apologize for any inconvenience. Please email our Concierge team with photos of the damaged item within 48 hours of receipt, and we will dispatch a replacement immediately.
Still have questions?
Our fragrance experts are available to help you find the perfect botanical blend for your sanctuary.